Cisco Cisco Unified Customer Voice Portal 11.0(1)

Product Overview

This chapter contains an overview of Cisco Unified Customer Voice Portal (CVP) features,
benefits, components, and preparation.

Note: What follows is a statement on product name usage in this manual:

As is discussed below, Unified CVP has an intimate association with four related Cisco products
that provide call routing:

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Cisco Unified Contact Center Enterprise (Unified CCE)—formerly called Cisco IP Contact
Center (IPCC) Enterprise Edition

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Cisco Unified Contact Center Hosted (Unified CCH)—formerly called Cisco IP Contact
Center (IPCC) Hosted Edition

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Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)—formerly called
Cisco Intelligent Contact Management (ICM) Enterprise Edition

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Cisco Unified Intelligent Contact Management Hosted (Unified ICMH)—formerly called
Cisco Intelligent Contact Management (ICM) Hosted Edition

Rather than constantly referring to all four of the above products, the following shorthand is
used. Unless otherwise noted, Unified ICME stands for all four of the above products, while
Unified ICMH stands for both Hosted products, and Unified CCE stands for both IP products.

This section contains the following topics:

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Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)