Cisco Cisco Customer Voice Portal Downloads
Preface
Purpose
This manual provides a product overview and describes how to plan for a Unified Customer
Voice Portal (CVP) deployment.
Voice Portal (CVP) deployment.
Audience
This document is intended for Call Center Managers, Cisco Unified Customer Voice Portal
(CVP) System Managers, Cisco Unified Contact Center Enterprise (Unified CCE)/Cisco Unified
Intelligent Contact Management Enterprise (Unified ICME) and/or Cisco Unified Contact Center
Hosted (Unified CCH)/Cisco Unified Intelligent Contact Management Hosted (Unified ICMH)
System Managers, VoIP Technical Experts, and IVR application developers.
(CVP) System Managers, Cisco Unified Contact Center Enterprise (Unified CCE)/Cisco Unified
Intelligent Contact Management Enterprise (Unified ICME) and/or Cisco Unified Contact Center
Hosted (Unified CCH)/Cisco Unified Intelligent Contact Management Hosted (Unified ICMH)
System Managers, VoIP Technical Experts, and IVR application developers.
There will also be a significant contingent of people familiar with TDM IVR products, unrelated
to contact centers (these people will be buying the Unified CVP Standalone Deployment).
to contact centers (these people will be buying the Unified CVP Standalone Deployment).
Readers should already have a general understanding of Unified CCE and/or Unified ICME
and should be familiar with Unified CCE and/or Unified ICME installation and setup procedures.
Readers should also be familiar with Unified CallManager.
and should be familiar with Unified CCE and/or Unified ICME installation and setup procedures.
Readers should also be familiar with Unified CallManager.
Organization
This manual is divided into the following chapters:
Description
Chapter
An overview of Cisco Unified Customer Voice Portal (CVP)
features, benefits, components, and preparation.
features, benefits, components, and preparation.
Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)
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