Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide

OICE

LEMENT

: F

ORM

ITH

ONFIRM

ISCO

CVP V

OICE

XML 3.1

Element Specifications

Exit States

Name

Notes

max_nomatch

The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.

max_noinput

The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.

max_disconfirmed

The maximum number of disconfirm events has occurred. If the disconfirm max count is 0, this exit state will never occur.

done

The caller input matched the grammar correctly.

Audio Groups

Form Data Capture

Name (Label)

Req’d

Max 1

Notes

form_initial_audio_group
(Form Initial)

Yes

Played when the voice element first begins.

form_nomatch_audio_group
(Form NoMatch)

Played when a nomatch event occurs during form input capture. The nomatch event count
corresponds to the audio group count. If not specified, the initial audio group will be
played in the event of a nomatch.

form_noinput_audio_group
(Form NoInput)

Played when a noinput event occurs during form input capture. The noinput event count
corresponds to the audio group count. If not specified, the initial audio group will be
played in the event of a noinput.

form_help_audio_group
(Form Help)

Played when a help event is triggered during form input capture. The help event count
corresponds to the audio group count. By default, the help event can be triggered by the
voice input “help”. Additionally, other voice and DTMF inputs can be used to trigger the
help event by configuring a hotlink to throw a help event. If the audio group is not
specified, a help event will trigger the nomatch audio group to play (or the initial audio
group if nomatch audio group is not specified).

Form Data Confirm

Name (Label)

Req’d

Max 1

Notes

confirm_initial_audio_group
(Confirm Initial)

Yes

Played after the caller enters a value, requesting the caller's confirmation of that value.

confirm_nomatch_audio_group
(Confirm NoMatch)

Played when a nomatch event occurs during confirmation. The nomatch event count
corresponds to the audio group count. If not specified, the confirm initial audio group will
be played in the event of a nomatch.

confirm_noinput_audio_group
(Confirm NoInput)

Played when a noinput event occurs during confirmation. The noinput event count
corresponds to the audio group count. If not specified, the confirm initial audio group will
be played in the event of a noinput.