Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
E
LEMENT
: 2_O
PTION
_M
ENU TO
10_O
PTION
_M
ENU
C
ISCO
CVP
V
OICE
XML 3.1
Element Specifications
2_Option_Menu, 3_Option_Menu, . . . , 10_Option_Menu
These voice elements define menus that support from 2 to 10 options. The Menu voice elements are similar to the Form voice element,
except that the number of choices is fixed and all grammars are defined within the voice elements. Additionally, there is an exit state
for each option, therefore the captured value does not have to be analyzed afterwards to determine the next dialog in the call flow. Use
Menu elements when the situation defines a fixed number of choices where each choice does something different in the call flow.
except that the number of choices is fixed and all grammars are defined within the voice elements. Additionally, there is an exit state
for each option, therefore the captured value does not have to be analyzed afterwards to determine the next dialog in the call flow. Use
Menu elements when the situation defines a fixed number of choices where each choice does something different in the call flow.
Because the number of exit states is fixed for a voice element, there are separate voice elements for Menu voice elements with 2 to10
options. For each additional option, three additional settings are added to handle the spoken keyword, DTMF entry, and interpretation
value for each option. The audio groups and element data saved are the same for all Menu voice elements.
options. For each additional option, three additional settings are added to handle the spoken keyword, DTMF entry, and interpretation
value for each option. The audio groups and element data saved are the same for all Menu voice elements.
Each option must be assigned an interpretation value that the element will return as element data named
value
when any of the
keywords or DTMF key presses assigned to that option are captured. The element variable (
value
) will contain the same value
regardless of the input mode (speech or DTMF).
The audio groups are identical to those of the Form voice element. The
done_audio_group
group may be used for a message that is to
be played regardless of what option is chosen. If an
option
specific message is desired, it is recommended that the
done_audio_group
not be configured and an Audio voice element be used after the particular choice is made.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string
Yes
true
true
5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
max_noinput_count
(Max NoInput Count)
(Max NoInput Count)
int ≥ 0
Yes
true
true
3
The maximum number of noinput events
allowed during input capture.
allowed during input capture.
0
= infinite
noinputs allowed.
max_nomatch_count
(Max NoMatch Count)
(Max NoMatch Count)
int ≥ 0
Yes
true
true
3
The maximum number of nomatch events
allowed during input capture.
allowed during input capture.
0
= infinite
nomatches allowed.
confidence_level
(Confidence Level)
(Confidence Level)
decimal
(0.0 to 1.0)
Yes
true
true
0.40
The confidence level threshold to use.
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