Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
V
OICE
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LEMENT
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IME
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ITH
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ONFIRM
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ISCO
CVP V
OICE
XML 3.1
Element Specifications
Element Data
Name
Type
Notes
value
string
The time stored in the HHMMX format, where X is one of a, p, h, or ?.
value_confidence
float
This is the confidence value of the captured time utterance.
confirm_confidence
float
This is the confidence value of the captured confirm utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the noinput max count is 0, this exit state will never occur.
max_disconfirmed
The maximum number of disconfirmation has occurred. If the
max_disconfirmed_count
is set to 0, this exit state will never
occur.
done
The time captured is confirmed.
Audio Groups
Time Capture
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 10/05
84
Name (Label)
Req’d
Max 1
Notes
collect_initial_audio_group
(Time Initial)
(Time Initial)
Yes
Yes
Played when the voice element first begins.
collect_noinput_audio_group
(Time NoInput)
(Time NoInput)
No
No
Played when a nomatch event occurs during time input capture.
The nomatch event count corresponds to the audio group count. If
not specified, the initial audio group will be played in the event of
a nomatch.
The nomatch event count corresponds to the audio group count. If
not specified, the initial audio group will be played in the event of
a nomatch.
collect_nomatch_audio_group
(Time NoMatch)
(Time NoMatch)
No
No
Played when a noinput event occurs during time input capture.
The noinput event count corresponds to the audio group count. If
not specified, the initial audio group will be played in the event of
a noinput.
The noinput event count corresponds to the audio group count. If
not specified, the initial audio group will be played in the event of
a noinput.
collect_help_audio_group
(Time Help)
(Time Help)
No
No
Played when a help event is triggered during time input capture.
The help event count corresponds to the audio group count. By
default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger
the help event by configuring a hotlink to throw a help event. If
the audio group is not specified, a help event will trigger the
nomatch audio group to play (or the initial audio group if nomatch
The help event count corresponds to the audio group count. By
default, the help event can be triggered by the voice input “help”.
Additionally, other voice and DTMF inputs can be used to trigger
the help event by configuring a hotlink to throw a help event. If
the audio group is not specified, a help event will trigger the
nomatch audio group to play (or the initial audio group if nomatch