Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

Where X is 2 – 10 as applicable.

• Each option can react on just a spoken keyword, just DTMF keypresses, or both, but at least one method must be

specified or an error will be reported.

• All options in the menu must have a consistent input mode. For example, a menu cannot be configured so that option

1 is chosen through both voice and DTMF but option 2 is chosen only through voice.

• There are no menus with more than 10 options. In cases where more are needed, a Form voice element is recommended.

Audio Groups

Menu Option Capture

Played when the voice element first begins.

Yes

Yes

initial_audio_group

(Initial)

Played when a nomatch event occurs.

No

No

nomatch_audio_group

(NoMatch)

Played when a noinput event occurs.

No

No

noinput_audio_group

(NoInput)

Played when the caller asked for help. If not specified, by default help is treated
as a nomatch.

No

No

help_audio_group

(Help)

End

Played when the voice element completes any of the option exit states.

Yes

No

done_audio_group
(Done)

Folder and Class Information

com.audium.server.voiceElement.menu.MFoundationXOptionMenu

Menu

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)