Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide

ReqICMLabel

The 

 element allows a Call Studio script to pass caller input, Call Peripheral Variables, and External

Call Context (ECC) variables to an ICM script. The ReqICMLabel must be inserted into a Call Studio script as a decision
element. In Call Studio, the returned ICM label contains a result, which can be used by other elements in the same
application, such as the Transfer or Audio element.

After the ReqICMLabel exits its done path, you can retrieve the values set by the ICM script by selecting the Element
Data tab for the ReqICMLabel element. The element data value is {Data.Element.ReqICMLabelElement.result}.
ReqICMLabelElement is the name of the ReqICMLabel element in the Studio script. The default name for this element
is ReqICMLabel_<n>, where <n> is a number. The first ReqICMLabel you add to the script is named ReqICMLabel_01,
the second is named ReqICMLabel_02, etc. For example, if you changed ReqICMLabel to GetICMLabel, the value
returned from ICM would be {Data.Element.GetICMLabel.result}, where result is the variable of the ReqICMLabel
element that contains the ICM label.

For more information on using the ReqICMLabel, refer to the 

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http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html

Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)