Cisco Cisco Customer Voice Portal 8.0(1) Developer's Guide
Callback_Get_Status
The
Callback_Get_Status
element is responsible for retrieving all information about the callback related to the
current call (if a callback exists).
This chapter contains the following topics:
•
•
•
•
Settings
None.
Element Data
Notes
Type
Name
Specifies whether the application should call the caller, given current
caller position in queue and rate of de-queue.
caller position in queue and rate of de-queue.
boolean
startCallback
Current estimated remaining wait time in seconds for this caller before
the callback should be initiated.
the callback should be initiated.
int
ewt
Current position in queue.
int
qpos
Recording URL that was stored in the callback table. This only needs
to be returned if startCallback is true.
to be returned if startCallback is true.
string
rec
Average number of seconds that it takes for each caller in this queue to
leave the queue. This includes both callers leaving queue by going to
agents and callers in queue abandoning.
leave the queue. This includes both callers leaving queue by going to
agents and callers in queue abandoning.
int
DORateA
Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)
23
Chapter 8