Cisco Cisco Unified Customer Voice Portal 11.0(1) Developer's Guide
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XML
3.0
Element Specifications
Copyright 2001 - 2005 Audium Corporation. All Rights Reserved. 1/14/05
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Date_With_Confirm
The Date_With_Confirm voice element captures a date input from the caller, and presents a confirmation menu allowing the caller to
either accept their entry or re-enter the date. The date can be entered using DTMF input (in the YYYYMMDD format). It can also be
spoken in natural language including a month, day and year. The captured value will be stored in element data as a fixed-length date
string in the YYYYMMDD format. If the year is not specified in the input, YYYY is stored as “????”. If the month or the day is not
specified, MM and DD will be stored as “??”.
either accept their entry or re-enter the date. The date can be entered using DTMF input (in the YYYYMMDD format). It can also be
spoken in natural language including a month, day and year. The captured value will be stored in element data as a fixed-length date
string in the YYYYMMDD format. If the year is not specified in the input, YYYY is stored as “????”. If the month or the day is not
specified, MM and DD will be stored as “??”.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
string
enum
Yes
true false
both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput event
is thrown.
for silence or no keypress before a noinput event
is thrown.
collect_max_noinput_count
(Date Max NoInput Count)
(Date Max NoInput Count)
int ≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during date input capture. 0 = infinite noinputs
allowed.
during date input capture. 0 = infinite noinputs
allowed.
collect_max_nomatch_count
(Date Max NoMatch Count)
(Date Max NoMatch Count)
int ≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during date input capture. 0 = infinite
nomatches allowed.
allowed during date input capture. 0 = infinite
nomatches allowed.
confirm_max_noinput_count
(Confirm Max NoInput Count)
(Confirm Max NoInput Count)
int ≥ 0
Yes
true true 3
The maximum number of noinput events allowed
during date input confirmation. 0 = infinite
noinputs allowed.
during date input confirmation. 0 = infinite
noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch Count)
(Confirm Max NoMatch Count)
int ≥ 0
Yes
true false 3
The maximum number of nomatch events
allowed during date input confirmation. 0 =
infinite nomatches allowed.
allowed during date input confirmation. 0 =
infinite nomatches allowed.
max_disconfirmed_count
(Max Disconfirmed Count)
(Max Disconfirmed Count)
int ≥ 0
Yes
true false 3
The maximum number of times a caller is
allowed to disconfirm a captured input. 0 =
infinite disconfirmations allowed.
allowed to disconfirm a captured input. 0 =
infinite disconfirmations allowed.
collect_confidence_level
(Date Confidence Level)
(Date Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.40
The confidence level threshold to use during date
capture.
capture.
confirm_confidence_level
(Confirm Confidence Level)
(Confirm Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true
0.50
The confidence level threshold to use during
confirmation.
confirmation.