Cisco Cisco Customer Voice Portal Downloads Developer's Guide
V
OICE
E
LEMENT
:
F
ORM
_W
ITH
_C
ONFIRM
E
LEMENT
S
PECIFICATIONS FOR
C
ISCO
U
NIFIED
C
USTOMER
V
OICE
P
ORTAL
R
ELEASE
4.0(1)
37
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
form_max_nomatch_count
(Form Max NoMatch)
(Form Max NoMatch)
int • 0
Yes true true
3
The maximum number of nomatch events allowed during form
input capture. 0 = infinite nomatches allowed.
input capture. 0 = infinite nomatches allowed.
confirm_max_noinput_count
(Confirm Max NoInput)
(Confirm Max NoInput)
int • 0
Yes true true
3
The maximum number of noinput events allowed during form
input confirmation. 0 = infinite noinputs allowed.
input confirmation. 0 = infinite noinputs allowed.
confirm_max_nomatch_count
(Confirm Max NoMatch)
(Confirm Max NoMatch)
int • 0
Yes true true
3
The maximum number of nomatch events allowed during form
input confirmation. 0 = infinite nomatches allowed.
input confirmation. 0 = infinite nomatches allowed.
max_disconfirmed_count
(Max Disconfirmed Count)
(Max Disconfirmed Count)
int • 0
Yes
true true
3
The maximum number of times a caller is allowed to disconfirm
a captured input. 0 = infinite disconfirmations allowed.
a captured input. 0 = infinite disconfirmations allowed.
form_confidence_level
(Form Confidence Level)
(Form Confidence Level)
decimal
(0.0 – 1.0)
Yes true true
0.40
The confidence level threshold to use for capture of the form
data.
data.
confirm_confidence_level
(Confirm Confidence Level)
(Confirm Confidence Level)
decimal
(0.0 – 1.0)
Yes true true
0.50
The confidence level threshold to use for confirmation of the
form data.
form data.
voice_grammar
(Voice Grammar)
(Voice Grammar)
string
*No false
true
None
Defines an external voice grammar for Form, in a string format
delimited with semi-colons specifying three values in the
following order:
delimited with semi-colons specifying three values in the
following order:
i.
the grammar weight (optional)
ii.
the grammar type (optional)
iii.
the grammar URL (required)
The type can be left blank to use the adapter default or set to
‘null’ to not include a type at all. If either a weight or type is
defined, two semi-colons must be used. For example:
‘null’ to not include a type at all. If either a weight or type is
defined, two semi-colons must be used. For example:
0.6;application/srgs+xml;http://IP:PORT/mygrammar.grxml
;application/srgs+xml;http://IP:PORT/mygrammar.grxml
0.6;;http://IP:PORT/mygrammar.grxml
0.6;null;http://IP:PORT/mygrammar.grxml
http://IP:PORT/mygrammar.grxml
This setting is repeatable so multiple external grammar sources
may be specified. None of the four settings -
voice_grammar, dtmf_grammar, voice_keyword
and dtmf_keypress, are required, but at least one must be
specified since a form cannot be completed without a grammar.
may be specified. None of the four settings -
voice_grammar, dtmf_grammar, voice_keyword
and dtmf_keypress, are required, but at least one must be
specified since a form cannot be completed without a grammar.