Cisco Cisco Unified Customer Voice Portal 10.5(1) Developer's Guide
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PECIFICATIONS FOR
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ORTAL
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4.0(1)
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Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the max_nomatch_count is 0, this exit state will never occur.
max_noinput
The maximum number of noinput events has occurred. If the max_noinput_count is 0, this exit state will never occur.
optionX
The utterance or DTMF entry matched optionX.
Notes:
Each option can react on just a spoken keyword, just DTMF keypresses, or both, but at least one method must be specified or an
error will be reported.
All options in the menu must have a consistent input mode. For example, a menu cannot be configured so that option 1 is chosen
through both voice and DTMF but option 2 is chosen only through voice.
There are no menus with more than 10 options. In cases where more are needed, a Form voice element is recommended.
Audio Groups
Menu Option Capture
Name (Label)
Req’d
Max 1
Notes
initial_audio_group
(Initial)
(Initial)
Yes
Yes
Played when the voice element first begins.
nomatch_audio_group
(NoMatch)
(NoMatch)
No
No
Played when a nomatch event occurs. The nomatch event count corresponds to the audio group
count. If not specified, the initial audio group will be played in the event of a nomatch.
count. If not specified, the initial audio group will be played in the event of a nomatch.
noinput_audio_group
(NoInput)
(NoInput)
No
No
Played when a noinput event occurs. The noinput event count corresponds to the audio group
count. If not specified, the initial audio group will be played in the event of a noinput.
count. If not specified, the initial audio group will be played in the event of a noinput.
help_audio_group
(Help)
(Help)
No
No
Played when a help event is triggered. The help event count corresponds to the audio group
count. By default, the help event can be triggered by the voice input “help”. Additionally, other
voice and DTMF inputs can be used to trigger the help event by configuring a hotlink to throw a
help event. If the audio group is not specified, a help event will trigger the nomatch audio group
to play (or the initial audio group if nomatch audio group is not specified).
count. By default, the help event can be triggered by the voice input “help”. Additionally, other
voice and DTMF inputs can be used to trigger the help event by configuring a hotlink to throw a
help event. If the audio group is not specified, a help event will trigger the nomatch audio group
to play (or the initial audio group if nomatch audio group is not specified).