Cisco Cisco Unified Customer Voice Portal 10.5(1) Developer's Guide
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OICE
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UMBER
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LEMENT
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PECIFICATIONS FOR
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4.0(1)
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Number
The Number voice element captures a number input from the caller. The number can be spoken or entered using the keypad. The
resulting value will be stored in element data as a decimal value. The number can be negative or positive and can contain a decimal
point. Using DTMF entry, however, the number is restricted to being positive and the decimal point is entered by pressing the * key.
Using speech input, the number may be spoken naturally.
resulting value will be stored in element data as a decimal value. The number can be negative or positive and can contain a decimal
point. Using DTMF entry, however, the number is restricted to being positive and the decimal point is entered by pressing the * key.
Using speech input, the number may be spoken naturally.
Settings
Name (Label)
Type
Req’d
Single
setting
value
Substitution
allowed
Default
Notes
inputmode
(Input Mode)
(Input Mode)
String
enum
Yes
true false both
The type of entry allowed for input. Possible
values are: voice | dtmf | both.
values are: voice | dtmf | both.
noinput_timeout
(Noinput Timeout)
(Noinput Timeout)
string Yes true true 5s
The maximum time length allowed (in seconds)
for silence or no keypress before a noinput
event is thrown.
for silence or no keypress before a noinput
event is thrown.
max_noinput_count
(Number Max NoInput Count)
(Number Max NoInput Count)
int • 0
Yes
true true 3
The maximum number of noinput events
allowed during number input capture. 0 =
infinite noinputs allowed.
allowed during number input capture. 0 =
infinite noinputs allowed.
max_nomatch_count
(Number Max NoMatch Count)
(Number Max NoMatch Count)
int • 0
Yes
true true 3
The maximum number of nomatch events
allowed during number input capture. 0 =
infinite nomatches allowed.
allowed during number input capture. 0 =
infinite nomatches allowed.
number_confidence_level
(Number Confidence Level)
(Number Confidence Level)
decimal
(0.0 – 1.0)
Yes
true true 0.40
The confidence level threshold to use during
number capture.
number capture.
Element Data
Name
Type
Notes
value
string
The number captured and stored as a whole or decimal number with an optional minus sign.
value_confidence
float
This is the confidence value of the captured utterance.
Exit States
Name
Notes
max_nomatch
The maximum number of nomatch events has occurred. If the nomatch max count is 0, this exit state will never occur.