Cisco Cisco Unified Customer Voice Portal 10.5(1) Release Notes

ISN 2.1. There is one defect that must be fixed before using the new feature. This can be done using 
the Software Bug Toolkit to resolve the issues. Please reference, via the embedded link to the 
“Software Bug Toolkit”, known caveats

 for support of this issue. The information in 

the caveat indicates the appropriate action to resolve the issue.

This feature also requires that you apply ISN 2.1 Hot Fixes 1 through 10.

The following known caveats exist in this feature.

Defect Number: CSCef32680

Severity: 3

Symptom: When no MTP resources are available, consult transfer calls which were first queued at ISN 
fails. The agent can retrieve the original call after the consult failure.

Conditions: CCM 3.3.3 SR4a, ISN 2.1, ICM 5.0 SR7

Load Test the Following:

Initiate a call to ISN, which is registered with the CCM as H323 gateway. 

ISN redirects the call to Agt1 

Agt1 answers the callAgt1 consult transfers to ISN

ISN redirects call to Agt2

Agt2 answers the call

Agt1 completes the conference

Workaround: Monitor the MTP utilization via procmon. Cycle the CallManager during a maintenance 
window if MTP usage is high during light call loads.

Defect Number: CSCee96472:

Severity: 3

Symptom: A consult call is completed where the consult call is first queued to ISN. MOH does not play 
when the conference controller puts the call on hold.

Conditions: CCM 3.3.3 SR4a, ISN 2.1, ICM 5.0 SR7

Workaround: None

Defect Number: CSCsa29917

Severity: 3

Symptom: After one of the conferenced party releases the call, the conference controller desktop still 
has calltype conferenced.

Condition: CCM 3.3.3 SR4a, ISN 2.1, ICM 5.0 SR7, CTIOS 5.1 

     Caller (3901) dials 2299