Cisco Cisco Unified Customer Voice Portal 11.0(1) Release Notes

The ICM data sheet titled "Cisco Software Support Release Methodology for Cisco ICM and Cisco IPCC 
Enterprise and Hosted Editions" describes the ES and SR processes. While this data sheet describes the 
ICM processes, this information also applies to CVP 3.0. You can find this data sheet at:

http://ftp-sj.cisco.com/cisco/custcontact/icmpdf/Maintenance_Strategy_IPCC_and_ICM_5.12.pdf

Refer to the ICM data sheet for more information about Engineering Specials and Service Releases. The 
location for CVP ES and SR updates is http://www.cisco.com/kobayashi/sw-center/contact_center/CVP/

The hot fix process still applies to ISN release 2.1 and previous release. For hot fix information, refer to 
the downloads page on the Cisco web site.

Currently there is an Engineering Special available for CVP 3.0. This Engineering Special is associated 
with defect number CSCsa56023. For more information, use the Bug Tool Kit 
(http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl)

 

to access this defect.

The CVP VoiceXML Studio product uses a different process for updating software. These updates are 
obtained through a Studio utility. To get latest Studio updates, start Studio and select:

Help->Software Updates->Latest updates

Studio will search the Eclipse site as well as the Cisco Web site for updates and display them to you.

When you select the CVP VoiceXML full installation option, the Tomcat server software is installed by 
default. However, when you select the CVP VoiceXML Server only option the Tomcat server is not 
installed. If you want to install the CVP VoiceXML Server with Tomcat, you must use the Custom 
Installation option.

If you are using MSSQL, the recommended driver is the i-net Opta XS driver on 
http://www.inetsoftware.de. This is the most mature, commercially available JDBC driver out in the 
market.

If you are using MySQL, the tested driver is Connector/J 3.0 which can be found at 
http://dev.mysql.com/downloads/connector/j/3.0.html

The driver will be a .jar file.   Place his .jar file in the C:\Cisco\CVP\Tomcat 4.1\common\lib directory. 
This is a directory in Tomcat's classpath.

Tomcat Context:
You must now add a Tomcat Context for the database connection so that CVP VXML Server knows how 
to communicate with your database. If you are connecting to more than one database, you will need to 
create more than one <Resource> entry with its associated <ResourceParams> within the <Context>  ...  
</Context> tags, one <Resource> entry with <ResourceParams> for each database you wish to connect 
with. To add the Tomcat Context, do the following: