Cisco Cisco Unified Customer Voice Portal 11.0(1) Technical References
Cisco CVP Software Release 3.0(0) Service Release 1 Bill of Materials
1
Overview
This document is the recommended Bill of Materials for Cisco Customer Voice Portal version 3.0(0) (referenced herein as “CVP”). It
provides platform hardware specifications and compatible 3
provides platform hardware specifications and compatible 3
rd
party software version requirements across the major components of the
Cisco CVP platform.
Requirements for the CVP systems are listed by major component, both basic CVP nodes and corresponding options, including multi-
media servers. Hardware specifications are supplied for these components.
media servers. Hardware specifications are supplied for these components.
The Cisco CVP product is, by design, highly scalable and is configured across multiple deployment and call routing scenarios.
Optimal sizing and component configuration for a given deployment will vary based on a number of factors, including agent capacity,
call rate and call flow model(s), and other factors. Cisco strongly recommends consultation with your Cisco Certified Partner or with
Cisco World Wide Voice Practice / Advanced Services prior to specific deployment selection.
Optimal sizing and component configuration for a given deployment will vary based on a number of factors, including agent capacity,
call rate and call flow model(s), and other factors. Cisco strongly recommends consultation with your Cisco Certified Partner or with
Cisco World Wide Voice Practice / Advanced Services prior to specific deployment selection.
The hardware specifications supplied herein for CPU processor power, memory and disk storage requirements, and related parameters
represent systems minimally configured for adequate performance in the given size category. As specified, such systems will afford a
margin for reasonable incremental growth within the bounds of that category. While it is likely that lower capacity hardware would
provide adequate performance in many scenarios, the specifications as stated are those on which the CVP product is qualified by
Cisco prior to release.
represent systems minimally configured for adequate performance in the given size category. As specified, such systems will afford a
margin for reasonable incremental growth within the bounds of that category. While it is likely that lower capacity hardware would
provide adequate performance in many scenarios, the specifications as stated are those on which the CVP product is qualified by
Cisco prior to release.
Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling capacity.
About the CVP 3.0 BOM
The software versions referenced in this Bill of Materials represents the current supported versions for the CVP 3.0 solution.
However, Cisco will continue to support customers who deployed ISN systems using earlier supported versions.
However, Cisco will continue to support customers who deployed ISN systems using earlier supported versions.
Information regarding previous supported versions can be found in the Bill of Materials for Cisco Enterprise Contact Routing--
Release 5.0(0) at:
Release 5.0(0) at:
http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/ccbubom.pdf
or in the CVP Tech Reference, which
can be found by clicking "Product specifications" at
http://wwwin.cisco.com/voice/products/cvp.shtml
.
Newly Supported
Customer Voice Portal 3.0 Service Release 1 adds compatibility with the following hardware and software:
IPCC Version 5.0
CCM Version 3.3 (for IPCC Version 5.0)
CCM Version 3.3 (for IPCC Version 5.0)
Cisco Media Convergence Servers
Supplied hardware options include the Cisco Media Convergence Servers (MCS) platform, a Cisco supplied and qualified server
platform built using components from several leading server hardware vendors. The available MCS platform for CVP 3.0 at this
writing is the 7845-H1-3.0-CCI. The BOM provides a mapping of CVP component server requirements to the appropriate MCS
model across the configuration range.
platform built using components from several leading server hardware vendors. The available MCS platform for CVP 3.0 at this
writing is the 7845-H1-3.0-CCI. The BOM provides a mapping of CVP component server requirements to the appropriate MCS
model across the configuration range.
The Cisco Media Convergence Server (MCS) Network Teaming Driver is not supported with CVP 3.0.
More information on Cisco 7800 Series Media Convergence Servers may be found at the following Cisco.com link:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html