Cisco Cisco Finesse 8.5(3) User Guide

Direct your browser to http://hostname or IP address/cfadmin, where hostname or IP address
is the hostname or IP address of your primary Finesse server. This action opens a Sign In page
for Cisco Finesse Administration.

Figure 1: Administration Sign-In

Note: Cisco Finesse supports Internet Explorer 8.0 only. However, Finesse does not support
Compatibility View in Internet Explorer 8.0.

For ID, enter the Application User ID established during the installation.

For Password, enter the Application User password that was established during the installation

Click Sign In.

A successful sign-in launches an interface with defined administration gadgets and a Sign Out
link.

Configuring Server Settings

Use the Server Settings gadget to configure the primary and backup CTI servers.

All fields on this tab are populated with default system values or with values an administrator
has previously entered. Change values to reflect your environment and preferences.

After changing and saving any value on the Server Settings gadget, you must restart the Cisco
Tomcat Service, as described in 

 on the

primary and secondary Finesse servers. Restarting the Cisco Tomcat Service requires agents to
sign out and sign in again.

As a best practice, make Server Settings changes and restart the Cisco Tomcat Service during
hours when agents are not signed in to the Cisco Finesse Agent Desktop.

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)