Cisco Cisco Finesse 8.5(3) User Guide
The Administration Console
The Administration Console is the interface for configuring system settings used in Cisco
Finesse. An administrator must sign in to this tool and configure these settings after installing
Cisco Finesse. Agents cannot sign in to the Agent Desktop until this configuration is complete.
Finesse. An administrator must sign in to this tool and configure these settings after installing
Cisco Finesse. Agents cannot sign in to the Agent Desktop until this configuration is complete.
After system configurations are defined and the Cisco Finesse services are restarted, the Cisco
Finesse Agent Desktop is enabled. Agents who have a password configured in Cisco Unified
Contact Center Enterprise (Unified CCE) and a phone device defined in Cisco Unified
Communications Manager (Unified CM) can sign in.
Finesse Agent Desktop is enabled. Agents who have a password configured in Cisco Unified
Contact Center Enterprise (Unified CCE) and a phone device defined in Cisco Unified
Communications Manager (Unified CM) can sign in.
Note:
• Password is an optional field when you create an agent in Unified CCE Configuration Manager,
but it is mandatory for Cisco Finesse. Agents who do not have passwords cannot sign in to
Cisco Finesse.
Cisco Finesse.
• Finesse administration tasks can be performed on the primary Finesse server only.
This chapter contains the following topics:
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Signing in to the Cisco Finesse Administration Console
Perform the following steps to access the Cisco Finesse Administration Console:
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
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Chapter 1