Cisco Cisco Finesse 8.5(3) User Guide
A question appears asking you to confirm that you want to delete the selected wrap-up reason.
Figure 20: Delete Wrap-Up Reason
Step 3
Click Yes to confirm the deletion of the selected wrap-up reason.
Defining the Call Variable Layout
Use the Call Variable Layout Configuration gadget on the Call Variables tab of the
Administration Console to define the way call variables appear on the Finesse Agent Desktop.
Administration Console to define the way call variables appear on the Finesse Agent Desktop.
The Finesse Agent Desktop supports one variable in the header of the call control gadget and
up to a total of ten variables in two columns below the header. You can use call variables or
Extended Call Context (ECC) variables.
up to a total of ten variables in two columns below the header. You can use call variables or
Extended Call Context (ECC) variables.
Note: Columns can be empty.
Figure 21: Call Variable Layout Configuration
Table 7: Call Variable Layout Configuration
Explanation
Field
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
21
Chapter 1: The Administration Console
Defining the Call Variable Layout