Cisco Cisco Finesse 8.5(3) User Guide
Note: Cisco Finesse Release 8.5(3) only supports Latin1 characters for ECC variables. Other
Unicode characters are not supported. For example, if you add an ECC variable that contains
Chinese characters to the call variable layout, it may not appear correctly on the agent desktop.
Unicode characters are not supported. For example, if you add an ECC variable that contains
Chinese characters to the call variable layout, it may not appear correctly on the agent desktop.
Step 1
In the header or the row where you want the ECC variable to appear, from the Variable
drop-down list, choose Custom.
drop-down list, choose Custom.
The Custom/ECC Variable Entry area appears.
Figure 22: Custom/ECC Variable Entry
Step 2
In the Custom/ECC Variable Name field, enter the name of the ECC variable you want to appear
on the Agent Desktop.
on the Agent Desktop.
Step 3
Click Set.
The ECC variable now appears in the Variable drop-down list for selection.
Finesse Layout XML
The Finesse Layout XML defines the layout of the Finesse Desktop, including the tab names
and the gadgets shown on each tab. Tab names can appear in any language, as long as they are
defined in the XML. For example, if tab names must appear in German, you can use the required
German words as strings for the tab names in the XML file.
and the gadgets shown on each tab. Tab names can appear in any language, as long as they are
defined in the XML. For example, if tab names must appear in German, you can use the required
German words as strings for the tab names in the XML file.
Use the Layout Settings gadget on the Layout tab of the Administration Console to upload an
XML layout file to define the layout of the Finesse Desktop for agents and supervisors.
XML layout file to define the layout of the Finesse Desktop for agents and supervisors.
Figure 23: Layout Settings
User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)
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Chapter 1: The Administration Console
Finesse Layout XML