Cisco Cisco Finesse 8.5(3) User Guide

Preface

Purpose

This document explains the two interfaces that you use to configure and maintain Cisco Finesse.
These interfaces are as follows:

•

The Administration Console—URL: http://hostname or IP address/cfadmin—A web-based
interface that you use to configure system and team settings for Cisco Finesse

•

The Serviceability Console—CLI—Used to manage the Cisco Finesse services

Access to the Administration Console is limited to system administrators who use the credentials
of the Application User account created during the installation.

The Administrator User credentials can be used to access the CLI.

Audience

This guide is prepared for system administrators who configure, administer, and monitor Cisco
Finesse.

Organization

This guide is organized as follows:

Explains the Administration Console, including:

User Guide for the Cisco Finesse Administration and Serviceability Consoles Release 8.5(3)