Cisco Cisco Unified CRM Connector 10.0 User Guide

 

 37 

1.  During a C. Transfer or Conference, the 

recipient refuses the call and hangs up. 

2.  This drops the consultation call and leaves 

the original call on hold. 

3.  There are two ways to retrieve the held call: 

a.  Select the held call and press Retrieve. 
b.  Press Reconnect. 

 

Swapping alternatives between an active and a 
held call.  It places the active call on hold and 
retrieves the held call to make it active. 
This is especially useful when working a 
consultative transfer or conference, but can be 
used anytime you have two contacts.  

1.  Select the active call contact.  This enables 

Alternate when two calls are present. 

2.  Press Alternate 

When two contacts are present, this drops the 
active call and retrieves the held call and 
makes it the active call.  This can be used to 
abort a C. Transfer or Conference.  

1.  Select the active call.  (If both calls are on 

hold, retrieve the call you wish to drop 
from hold and make it active.) 

2.  Press Reconnect. 

1.  Use the Favorite drop down to select a 

contact 

2.  This populates the Favorite phone number 

in the Destination box. 

3.  Use NewCall, C. Transfer or Conference to 

call the Favorite number.