Cisco Cisco Unified CRM Connector 10.5 User Guide
1. Press the login button.
Log into ACD
Before you log into the ACD, check your
settings to be sure you are configured for
the correct user id and extension.
settings to be sure you are configured for
the correct user id and extension.
Log out of ACD
1. Set your work mode to Not Ready.
2. Press the logout button.
2. Press the logout button.
1. Press the Ready button:
Set Ready
Ready means you are ready for calls and
waiting for work.
1. Press the Work Ready button:
waiting for work.
1. Press the Work Ready button:
Set Work Ready
Work Ready means you are ready for
calls, but performing other work while
waiting.
1. Press the Work Not Ready button:
calls, but performing other work while
waiting.
1. Press the Work Not Ready button:
Set Work Not
Ready
Ready
Work Not Ready means you are not
ready for calls; you are doing other
work.
ready for calls; you are doing other
work.
Set Not Ready
1. Press the Not Ready button:
Not Ready means you are not ready for
calls and not performing other CRM
work: you are on break.
1. Press the Not Ready button:
calls and not performing other CRM
work: you are on break.
1. Press the Not Ready button:
2. Select a Reason from the drop down
box
Set Not Ready with
Reason
Reason
To update the reason code for a not ready
code, select the new reason from the drop
down box while not ready.
code, select the new reason from the drop
down box while not ready.
Check Session
Settings
Settings
1. Click the Settings Link
2. Check settings in message box.
3. Press OK to close message box.
2. Check settings in message box.
3. Press OK to close message box.
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