Cisco Cisco Unified CRM Connector 10.5 User Guide
33
Handling Phone Calls Step-by-Step
Where is it? The Call Controls are at the bottom of the Contact
Controller, right above Contact Data.
Controller, right above Contact Data.
What does it do? Controls phone calls and has quick action drop
downs for favorites and recent contacts. Call controls are context
sensitive; only the valid call control action buttons are enabled.
downs for favorites and recent contacts. Call controls are context
sensitive; only the valid call control action buttons are enabled.
What does it look like? The Call Control layout is shown in Figure
3-3: Call Control Layout.
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3-3: Call Control Layout.
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Figure 3-3: Call Control Layout
Answer Call
Answer calls with the Answer button. This will
only be enabled when calls are ringing on your
phone.
There are two different answer scenarios:
only be enabled when calls are ringing on your
phone.
There are two different answer scenarios:
•
When you have no other calls present.
•
When you have other calls present.
No calls present
1. In bound call will ring on phone or you will
receive a “zip tone” in your headset.
2. Answer button will be enabled.
3. Click NewCall button to answer the call.
3. Click NewCall button to answer the call.
With calls present
1. Call will ring on the phone or you will
receive a zip tone in your headset.
2. Press Hold to place the current call on hold.
3. Answer button will be enabled.
4. Press Answer to answer the call.
3. Answer button will be enabled.
4. Press Answer to answer the call.
Place a call
There are several outbound call scenarios. For
all you must have at least one free line. If you
have an active call, end it or place it on hold.
To place a call, enter a phone number in the
destination box and press NewCall.
all you must have at least one free line. If you
have an active call, end it or place it on hold.
To place a call, enter a phone number in the
destination box and press NewCall.