Cisco Cisco Unified CRM Connector 8.0 User Guide

ƒ  Home Web Page 
ƒ  Agent Settings – personalization  
ƒ  Mutli-Channel Center – application 

navigation 

Cisco Contact Center 

Wunderbar button:  Use to 

open the Cisco Contact Center 
pane within the Navigation 

pane. 

•  The Multi-Channel Center:  the primary work area where you will 

spend most of your time when working the phone.  Chapter 2 of this 
users guide explains how to work in the Multi-Channel Center. 

Navigation. 

 

 shows the new navigation 

elements, the Cisco Contact Center button on the Wunderbar and access to 
the three new workplaces from the Cisco Contact Center pane. 

Figure 1-1:  Cisco Contact Center Navigation

This section provides a quick tour of these Cisco Contact Center 
workplaces.   

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