Cisco Cisco Unified CRM Connector 8.0 User Guide

Where is it?  The Call Controls are at the bottom of the Contact 
Controller, right above Contact Data. 

What does it do?  Controls phone calls and has quick action drop 
downs for favorites and recent contacts.  Call controls are context 
sensitive; only the valid call control action buttons are enabled. 

What does it look like?  The Call Control layout is shown in Figure 
3-3:  Call Control Layout. 
 
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Answer calls with the Answer button.  This will only be 
enabled when calls are ringing on your phone. 
There are two different answer scenarios: 

•  When you have no other calls present. 
•  When you have other calls present. 

1.  In bound call will ring on phone or you will receive a 

“zip tone” in your headset. 

2.  Answer button will be enabled. 
3.  Click NewCall button to answer the call. 

1.  Call will ring on the phone or you will receive a zip 

tone in your headset. 

2.  Press Hold to place the current call on hold. 
3.  Answer button will be enabled. 
4.  Press Answer to answer the call. 

There are several outbound call scenarios.  For all you 
must have at least one free line.  If you have an active 
call, end it or place it on hold. 
To place a call, enter a phone number in the destination 
box and press NewCall. 

1.  Enter a phone number in the Destination box. 
4.  The NewCall button will enable. 
5.  Press NewCall to place the call. 

1.  Use the Favorite drop down to select the favorite 

number.   

2.  This will populate the Destination box and enable 

NewCall. 

3.  Press NewCall to place the call. 

1.  Select the contact from the Recent Contact drop 

down. 

2.  This will populate the Destination box and enable 

NewCall. 

3.  Press NewCall to place the call. 

 

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