Cisco Cisco Unified CRM Connector 8.0 사용자 가이드
Handling Phone Calls Step-by-Step
Where is it? The Call Controls are at the bottom of the Contact
Controller, right above Contact Data.
Controller, right above Contact Data.
What does it do? Controls phone calls and has quick action drop
downs for favorites and recent contacts. Call controls are context
sensitive; only the valid call control action buttons are enabled.
downs for favorites and recent contacts. Call controls are context
sensitive; only the valid call control action buttons are enabled.
What does it look like? The Call Control layout is shown in Figure
3-3: Call Control Layout.
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3-3: Call Control Layout.
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Answer Call
Answer calls with the Answer button. This will only be
enabled when calls are ringing on your phone.
There are two different answer scenarios:
enabled when calls are ringing on your phone.
There are two different answer scenarios:
• When you have no other calls present.
• When you have other calls present.
• When you have other calls present.
No calls present
1. In bound call will ring on phone or you will receive a
“zip tone” in your headset.
2. Answer button will be enabled.
3. Click NewCall button to answer the call.
3. Click NewCall button to answer the call.
With calls present
1. Call will ring on the phone or you will receive a zip
tone in your headset.
2. Press Hold to place the current call on hold.
3. Answer button will be enabled.
4. Press Answer to answer the call.
3. Answer button will be enabled.
4. Press Answer to answer the call.
Place a call
There are several outbound call scenarios. For all you
must have at least one free line. If you have an active
call, end it or place it on hold.
To place a call, enter a phone number in the destination
box and press NewCall.
must have at least one free line. If you have an active
call, end it or place it on hold.
To place a call, enter a phone number in the destination
box and press NewCall.
Manual Dial
1. Enter a phone number in the Destination box.
4. The NewCall button will enable.
5. Press NewCall to place the call.
4. The NewCall button will enable.
5. Press NewCall to place the call.
Favorite Dial
1. Use the Favorite drop down to select the favorite
number.
2. This will populate the Destination box and enable
NewCall.
3. Press NewCall to place the call.
Recent Contact Dial
1. Select the contact from the Recent Contact drop
down.
2. This will populate the Destination box and enable
NewCall.
3. Press NewCall to place the call.
Figure 3-3: Call Control Layout
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