Cisco Cisco Unified CRM Connector 8.0 User Guide

 

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1.  Select the active call contact.  This enables Alternate 

when two calls are present. 

2.  Press Alternate 

When two contacts are present, this drops the active call 
and retrieves the held call and makes it the active call.  

This can be used to abort a C. Transfer or Conference.  

1.  Select the active call.  (If both calls are on hold, 

retrieve the call you wish to drop from hold and 
make it active.) 

2.  Press Reconnect. 

1.  Use the Favorite drop down to select a contact 
2.  This populates the Favorite phone number in the 

Destination box. 

3.  Use NewCall, C. Transfer or Conference to call the 

Favorite number. 

Recent contacts shows information about your most recent 

contacts.  It shows the contact phone number, the date 
and time of the call and the length of the call. 
Use recent contacts to manage your recent contacts.  You 
may: 

•  Call a recent contact. 
•  Add a recent contact to your Favorite list. 
•  Open the contact record in Contact Data. 

 

 

1.  Select a contact from the recent contact list drop 

down. 

2.  This adds the phone number to the Destination box. 

1.  Select a contact from the recent contact drop down. 
2.  This enables the “save” icon – the disk icon – to the 

left of the Recent Contact drop down. 

3.  Press the Recent Contact Save icon to add the 

contact to Favorites. 

1.  Select a contract from the recent contact drop down. 
2.  This enables the “upload” icon – the magnifying disk 

– to the right of the Recent Contact drop down. 

3.  Press the Recent Contact Upload icon to open the 

contact in Contact Data. 

Recent Contact Save 

Recent Contact Upload