Руководство Пользователя для Cisco Cisco Unified CRM Connector 8.0
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Alternate Calls
1. Select the active call contact. This enables Alternate
when two calls are present.
2. Press Alternate
Reconnect
When two contacts are present, this drops the active call
and retrieves the held call and makes it the active call.
and retrieves the held call and makes it the active call.
This can be used to abort a C. Transfer or Conference.
1. Select the active call. (If both calls are on hold,
retrieve the call you wish to drop from hold and
make it active.)
make it active.)
2. Press Reconnect.
Select a favorite
call
call
1. Use the Favorite drop down to select a contact
2. This populates the Favorite phone number in the
2. This populates the Favorite phone number in the
Destination box.
3. Use NewCall, C. Transfer or Conference to call the
Favorite number.
Recent contacts shows information about your most recent
contacts. It shows the contact phone number, the date
and time of the call and the length of the call.
Use recent contacts to manage your recent contacts. You
may:
and time of the call and the length of the call.
Use recent contacts to manage your recent contacts. You
may:
• Call a recent contact.
• Add a recent contact to your Favorite list.
• Open the contact record in Contact Data.
• Add a recent contact to your Favorite list.
• Open the contact record in Contact Data.
View & select
recent contacts
recent contacts
Call a recent contact
1. Select a contact from the recent contact list drop
down.
2. This adds the phone number to the Destination box.
Add to Favorites
1. Select a contact from the recent contact drop down.
2. This enables the “save” icon – the disk icon – to the
2. This enables the “save” icon – the disk icon – to the
left of the Recent Contact drop down.
3. Press the Recent Contact Save icon to add the
contact to Favorites.
Open Contact
1. Select a contract from the recent contact drop down.
2. This enables the “upload” icon – the magnifying disk
2. This enables the “upload” icon – the magnifying disk
– to the right of the Recent Contact drop down.
3. Press the Recent Contact Upload icon to open the
contact in Contact Data.
Recent Contact Save
Recent Contact Upload