Cisco Cisco Agent Desktop 10.0 Installation Guide

Backup and Restore

March 31, 2014

121

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Supervisor Desktop metadata 

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Agent Desktop preferences and personal phone books

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audio recordings

Use CDBRTool to back up configuration data when upgrading CAD to a newer version, 
or to create a safety backup file of your CAD configuration.

NOTE:  If it is a redundant system, both Directory Services sides must 
be running in order for the CDBRTool utility to run correctly.

NOTE:  The CDBRTool utility does not preserve recordings tagged with 
the 30-day extended lifetime. In order to preserve these recordings, it 
is recommended that you use the Play and Save function in 
Supervisor Record Viewer to save them as *.wav files. Refer to the 
Cisco Supervisor Desktop User Guide for more information.

1. On the computer that hosts the CAD base services, open a command window 

and navigate to C:\Program Files\Cisco\Desktop\bin. This is the default 
location for CAD utilities.

2. At the prompt, run the following command.

CDBRTool <switches> “<pathname>”

where: 

<switches> is one of the switch combinations listed in 

 below

<pathname> is the folder in which backup files are located

NOTE:  You cannot back up or restore CAD services LDAP 
configuration data and audio files at the same time. You must run 
CDBRTool twice, once to back up or restore CAD services LDAP data 
and once to back up or restore audio files.

 lists permissible switch combinations and their meaning.   

Table 13. 

CDBRTool switches (use with TAC guidance only) 

Switches

Description

/B /L

Back up CAD services LDAP configuration data.

/R /L

Clear the Logical Call Center (LCC) in the CAD services LDAP database, 
then restore CAD services LDAP configuration data.

/B /A

Back up audio files.