Cisco Cisco Agent Desktop 10.5 User Guide

Cisco

Contents

Intended Audience 6
What’s New In This Release 6

Agent Desktop Feature Levels 7

Configuring Cisco IP Communicator 8

Automated Updates 9

Logging in Using Agent Desktop 10

Logging in as a Local Agent  10
Logging in as a Mobile Agent  12
Login Notes  14
Access Through a VPN From Behind a NAT Firewall or Router  14

Agent Desktop Interface 17

Accessibility 17
Toolbar Buttons and Shortcut Keys  18
Team Message  22
Contact Appearance Pane  22
Contact Management Pane  23

Enterprise Data 23
Call Activity 24

Integrated Browser Pane  25
Status Bar  25
Desktop Preferences  26

Setting the Window Behavior Mode 26
Accessibility Options 27

Dial Pad Window 30

Recent Call List 30
Phone Books 31

Employee Phone Book 31

Name : Number Field 33
Dial Number as Entered Check Box 33

Handling Calls 34

Entering Phone Numbers 34
Answering a Call 34