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Cisco
Cisco Agent Desktop 10.5
사용자 가이드
Cisco Cisco Agent Desktop 10.5 사용자 가이드
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Contents
■
Introduction 6
Intended Audience 6
What’s New In This Release 6
■
Agent Desktop Feature Levels 7
■
Configuring Cisco IP Communicator 8
■
Automated Updates 9
■
Logging in Using Agent Desktop 10
Logging in as a Local Agent 10
Logging in as a Mobile Agent 12
Login Notes 14
Access Through a VPN From Behind a NAT Firewall or Router 14
■
Logging Out 16
■
Agent Desktop Interface 17
Accessibility 17
Toolbar Buttons and Shortcut Keys 18
Team Message 22
Contact Appearance Pane 22
Contact Management Pane 23
Enterprise Data 23
Call Activity 24
Integrated Browser Pane 25
Status Bar 25
Desktop Preferences 26
Setting the Window Behavior Mode 26
Accessibility Options 27
■
Dial Pad Window 30
Recent Call List 30
Phone Books 31
Employee Phone Book 31
Name : Number Field 33
Dial Number as Entered Check Box 33
■
Handling Calls 34
Entering Phone Numbers 34
Answering a Call 34
이전
다음
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