Cisco Cisco Agent Desktop 8.5 User Guide
Logging in Using Agent Desktop
September 2011
13
To log into Agent Desktop as a mobile agent:
NOTE: If you are not configured as a mobile agent, or if you choose a
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
It is recommended that you use VPN to access your contact center network in order to
have a more secure connection before you log in to Agent Desktop. See your VPN
instructions for more information.
have a more secure connection before you log in to Agent Desktop. See your VPN
instructions for more information.
1. Choose Start > Programs > Cisco > Desktop > Agent. The Agent Login window
appears (
).
2. Type your login name/ID, password, and extension in the appropriate fields.
3. Select the Mobile Agent Mode check box. The Mobile Agent Login window
appears (
).
4. In the Mobile Agent Parameters section, select the call mode you want to use
and type your phone number in the Mobile Agent Phone Number field.
Figure 4.
Mobile Agent Login window