Cisco Cisco Agent Desktop 8.0 User Guide
Cisco Desktop Administrator User Guide
142
June 2007
“c:\program files\excel.exe” “c:\my documents\mrmtest.xls”
NOTE: Program names and command line arguments that contain
spaces must be in quotes so that they appear as one argument rather
than as multiple arguments.
spaces must be in quotes so that they appear as one argument rather
than as multiple arguments.
The second method involves passing data fields as arguments. You can pass any valid
data field while launching an application. Note that if a launch action takes place on
the Startup event, call data may not be present. Empty or blank data fields will contain
the string <NULL>.
data field while launching an application. Note that if a launch action takes place on
the Startup event, call data may not be present. Empty or blank data fields will contain
the string <NULL>.
To set up a Launch External Application action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Launch External Application Action tab, and then click New.
The Launching External Application Action Setup dialog box appears (see
).
Figure 78.
Launching External Application Action Setup dialog box.
3. Enter a name for the action and enter the path to the desired application’s
location.
Make sure the application is located so that it is available to Agent Desktop at
runtime.
runtime.
4. Add any arguments you wish to pass to the application.
Choose the desired argument in the Available Arguments list, and use the left
arrow to add it to the Argument list. Use the up and down arrows to reorder
the Argument list.
arrow to add it to the Argument list. Use the up and down arrows to reorder
the Argument list.