Cisco Cisco Agent Desktop 8.0 User Guide
Cisco Agent Desktop—Browser Edition User Guide
22
February 6, 2013
Touch Tones
Ctrl+D
Opens the Enter Touch Tones window.
Make Call
Ctrl+M
Opens a window from which you can dial a call.
Table 3.
Agent state toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Login
Ctrl+L
Logs you into the ACD (alternates with Logout).
Logout
Ctrl+L
Logs you out of the ACD (alternates with Login).
Ready
Ctrl+W
Changes your state to Ready, indicating that you
are available to receive ACD calls.
are available to receive ACD calls.
Not
Ready
Ready
Ctrl+O
Changes your state to Not Ready, indicating that
you are not available to receive ACD calls.
you are not available to receive ACD calls.
Work
Ready
Ready
Ctrl+Y
Changes your state to Work Ready, indicating that
you will be available to receive ACD calls after you
finish wrap-up work.
you will be available to receive ACD calls after you
finish wrap-up work.
Work Not
Ready
Ready
Ctrl+Z
Changes your state to Work Not Ready, indicating
that you will not be available to receive ACD calls
after you finish wrap-up work.
that you will not be available to receive ACD calls
after you finish wrap-up work.
Table 4.
Window management toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Task1–10
Alt+1,
Alt+2…
Alt+0
(Enhanced/Premium only) One to ten task
buttons can be set up to perform one or
several functions by the administrator.
buttons can be set up to perform one or
several functions by the administrator.
Contact
Mgmt
Ctrl+G
Shows or hides the Contact Management
panes.
panes.
Browser
Alt+B
(Enhanced/Premium only) Shows or hides the
integrated browser pane.
integrated browser pane.
Help/About
Alt+Ctrl+H
Opens a menu listing the Help and About
options.
options.
—
—
Ctrl+Alt+A
Opens the About window.
Table 2.
Call handling toolbar buttons and shortcut keys (cont’d)
Icon
Name
Shortcut
Description