Cisco Cisco Agent Desktop 8.5 User Guide
VoIP Monitor
November 2006
45
The VoIP Monitor Devices tab displays all IPCC agent devices set up in the
CallManager.
CallManager.
If a phone is configured for extension mobility, the Extension field displays:
■
the extension of the user logged into the phone via the Extension Mobility
service
service
■
the static extension assigned to the device’s MAC address, if no user is
logged into the phone and if a static extension is set up
logged into the phone and if a static extension is set up
■
a blank if no static extension is set up
NOTE: We recommend you assign a static extension to an extension mobility
device to make administration easier.
device to make administration easier.
To set a default VoIP Monitor service:
■
On the VoIP Monitor Services tab, choose a VoIP Monitor service from the
Default VoIP Monitor Server field.
Default VoIP Monitor Server field.
The service you choose is set as the default monitor service for your system.
Any device not assigned to a specific VoIP Monitor service or that has
desktop monitoring disabled is monitored by the default monitor service.
Any device not assigned to a specific VoIP Monitor service or that has
desktop monitoring disabled is monitored by the default monitor service.
To assign a device to a specific VoIP Monitor service:
1. Select the VoIP Monitor Services tab.
2. Using either the device’s extension or the MAC address, locate the device
you wish to assign to a specific VoIP Monitor service.
You can click a column header to sort the column in ascending or
descending order to make your search easier.
descending order to make your search easier.
3. Choose a VoIP Monitor service from the Monitor Server drop-down list.
You can right-click anywhere in a device’s row to pop up the Select a VoIP
Monitor Server dialog box from which to choose a VoIP Monitor service.
Monitor Server dialog box from which to choose a VoIP Monitor service.
4. Make sure that the device’s Enable Desktop Monitoring check box is cleared.
The device is now assigned to that VoIP Monitor service.
To assign multiple devices to a specific VoIP Monitor service:
1. Use standard Windows multiple selection techniques to assign more than
one device to a specific VoIP Monitor service:
■
Shift-Click to select a range of contiguous devices, then right-click the
selected devices to display the Select a VoIP Monitor Server dialog box.
selected devices to display the Select a VoIP Monitor Server dialog box.
■
Ctrl-Click to select non-contiguous devices, then right-click the selected
devices to display the Select a VoIP Monitor Server dialog box.
devices to display the Select a VoIP Monitor Server dialog box.