Cisco Cisco Agent Desktop 8.0 User Guide
Configuring Workflow Groups
January 16, 2013
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Configuring Workflow Groups
Use the Workflow Groups node to add the contact lists that you create to workflow
groups. You can assign up to 25 contact lists to a workflow group. Up to 200 SMEs can
be in a workflow group. For the limits on the number of SMEs in a contact list, see
groups. You can assign up to 25 contact lists to a workflow group. Up to 200 SMEs can
be in a workflow group. For the limits on the number of SMEs in a contact list, see
.
NOTE: You cannot create workflow groups or assign workflow groups
to agents in Desktop Presence Administrator. You must create and
assign workflow groups in Desktop Administrator.
to agents in Desktop Presence Administrator. You must create and
assign workflow groups in Desktop Administrator.
Use the Workflow Groups node to complete the following tasks.
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Finding a Workflow Group
NOTE: Searches are not case sensitive. For example, if you type a
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
lowercase letter “s” in a search field, the results will include all items
that begin with the lowercase letter “s” and the uppercase letter “S.”
To find a workflow group:
1. Choose Cisco Unified Presence Settings > Workflow Groups. The Workflow
Groups page appears (
Figure 123. Workflow Groups page