Cisco Cisco Agent Desktop 10.5 User Guide
Phone Books
November 19, 2013
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3. If you wish to add agent access to all personal phone books, clear the Disable
personal phone book check box.
4. Click Apply.
Importing and Exporting Phone Books
Importing and exporting phone books makes creating and maintaining large phone
books (up to 3000 entries) easier than with the Phone Book Editor window. Phone
books can be created and edited in any third-party application that accepts
comma-separated value (CSV) files, such as a text editor or spreadsheet. Using the
third-party application, you can edit exported phone books—make bulk changes (for
example, changing an area code), and adding and deleting phone numbers. The
updated file can then be imported into Desktop Work Flow Administrator to replace
the previous version.
books (up to 3000 entries) easier than with the Phone Book Editor window. Phone
books can be created and edited in any third-party application that accepts
comma-separated value (CSV) files, such as a text editor or spreadsheet. Using the
third-party application, you can edit exported phone books—make bulk changes (for
example, changing an area code), and adding and deleting phone numbers. The
updated file can then be imported into Desktop Work Flow Administrator to replace
the previous version.
NOTE: Phone books for double-byte languages must use UTF-8
character format in order for the double-byte characters to be
imported successfully.
character format in order for the double-byte characters to be
imported successfully.
CSV File Format
The phone book CSV file contains the fields shown in
.
An example of a phone book CSV file is shown below.
"First Name","Last Name","Phone Number","Notes"
"Amanda","Cohen","6511234",""
"Nicholas","Knight","612-555-1228","Sales"
"Natalie","Lambert","952-555-9876","Benefits"
"Joseph","Stonetree","651-555-7612","Manager"
"Amanda","Cohen","6511234",""
"Nicholas","Knight","612-555-1228","Sales"
"Natalie","Lambert","952-555-9876","Benefits"
"Joseph","Stonetree","651-555-7612","Manager"
A phone book CSV files must conform to this format and include the headers in the
first line. During import the file is scanned for illegal characters. If any are found, they
are replaced with question marks.
first line. During import the file is scanned for illegal characters. If any are found, they
are replaced with question marks.
Table 9.
Phone book CSV file details
Field
Max Length
Permitted Characters
Can Be
Blank?
Blank?
First Name
100
Any printable
No
Last Name
100
Any printable
No
Phone Number
40
0–9, aA–zZ, ‘ ( ) + / : . = ?
No
Notes
256
Any printable
Yes