Cisco Cisco Computer Telephony Integration Option 8.5
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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
About this Guide
Purpose
This document is intended to guide a Citrix administrator through the installation and configuration of
Cisco CTI OS Release 8.5(x) in a Citrix MetaFrame Presentation Server Release 4.5, XenApp 5.0, or
Microsoft Terminal Services (MTS) environment.
Cisco CTI OS Release 8.5(x) in a Citrix MetaFrame Presentation Server Release 4.5, XenApp 5.0, or
Microsoft Terminal Services (MTS) environment.
Important Note About Cisco Unified CCE Solution Deployment
Cisco's Unified Contact Center Enterprise (Unified CCE) solution consists of a number of Cisco
products. These products are thoroughly tested and documented to ensure that the solution has extremely
high availability and can be supported easily and quickly.
products. These products are thoroughly tested and documented to ensure that the solution has extremely
high availability and can be supported easily and quickly.
Deploying platforms, configurations, or third party applications that are not explicitly identified in Cisco
product documentation as supported will significantly impact the performance and capacity of the Cisco
Unified CCE solution. Using such non-standard components may contribute to extensive outages that
could seriously impact your business and your customers. It will also greatly hinder the ability of the
Cisco Technical Assistance Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues may not be possible.
product documentation as supported will significantly impact the performance and capacity of the Cisco
Unified CCE solution. Using such non-standard components may contribute to extensive outages that
could seriously impact your business and your customers. It will also greatly hinder the ability of the
Cisco Technical Assistance Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues may not be possible.
Cisco TAC will support Cisco products and documented third party applications and configurations that
are part of your Unified CCE deployment. However, Cisco TAC cannot and will not guarantee the overall
stability of platforms that use non-supported components or configurations. Cisco TAC will not be able
to assist in troubleshooting any problems that exist for the agent desktops on unsupported platforms or
configurations. In addition, Cisco TAC may be unable to provide assistance of any type if initial analysis
suggests that unsupported platforms might be contributing to the issue. In such cases, Cisco TAC will
provide best effort support and will only be able to troubleshoot the supported applications and
components of your Cisco Unified CCE solution, not the overall solution environment.
are part of your Unified CCE deployment. However, Cisco TAC cannot and will not guarantee the overall
stability of platforms that use non-supported components or configurations. Cisco TAC will not be able
to assist in troubleshooting any problems that exist for the agent desktops on unsupported platforms or
configurations. In addition, Cisco TAC may be unable to provide assistance of any type if initial analysis
suggests that unsupported platforms might be contributing to the issue. In such cases, Cisco TAC will
provide best effort support and will only be able to troubleshoot the supported applications and
components of your Cisco Unified CCE solution, not the overall solution environment.
For these reasons, Cisco strongly recommends that the Unified CCE solution be deployed in accordance
with Cisco's published solution design guidelines. If you have questions about these guidelines or about
supported Unified CCE solution components, see Hardware & System Software Specification (Bill of
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(x) available at
with Cisco's published solution design guidelines. If you have questions about these guidelines or about
supported Unified CCE solution components, see Hardware & System Software Specification (Bill of
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(x) available at
Audience
This manual is intended for Cisco and partner system administrators and integrators.