Cisco Cisco Computer Telephony Integration Option 8.5

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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Obtaining Documentation and Submitting a Service Request
Conventions
This manual uses the following conventions.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional
information, see the monthly What's New in Cisco Product Documentation, which also lists all new and 
revised Cisco technical documentation, at:
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are a free service and Cisco currently supports RSS version 2.0.
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Format
Example
Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.
Choose Edit > Find from the Configure 
menu bar. 
Italic type indicates one of the 
following:
A newly introduced term
For emphasis
A generic syntax item that 
you must replace with a 
specific value
A title of a publication
skill group is a collection of agents 
who share similar skills.
Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).
IF (condition, true-value, false-value)
For more information, see the 
Database Schema Guide for Cisco 
Unified ICM/Contact Center 
Enterprise & Hosted. 
An arrow ( > ) indicates an item 
from a pull-down menu.
The Save command from the File menu is 
referenced as File > Save.