Cisco Cisco Computer Telephony Integration OS 8.5

User and group creation must adhere to your environment Domain and security policies. The users and 
groups mentioned in this section must be accessible from the machine hosting the Citrix MetaFrame 
Presentation Server.

To configure call center agent users within Windows, perform the following steps.

Create a new Windows user group named CTIOSCitrixUsers (for Citrix) or CTIOSMTSUsers (for MTS).

Create a Windows user for each call center agent.

Make each user a member of the following Windows user groups:

CTIOSCitrixUsers or CTIOSMTSUsers

Users

Remote Desktop Users

On some platforms such as Windows Server 2003 Enterprise, you also need to make the Unified CCE 
Supervisor users members of the Power Users group.

After you install the CTI OS desktop software on the Citrix MetaFrame Presentation Server, see 

 for a list of the registry settings used by the Cisco CTI OS Client. If 

you are required to modify the CTI OS Server connection information used by the CTI OS Desktops for 
the initial client settings download, go to the Cisco CTI OS client install directory and run Setup.exe. 
The setup Program will prompt for the new server information and exit.

The CTI OS Tracing configuration is classified in two categories: Global Machine Settings and Per User 
Settings.

Global Machine settings are those settings that apply to all the CTI OS trace services that are running 
on the computer. For detail on the settings that apply, refer to the CTI OS System Manager's Guide for 
Cisco Unified ICM/Contact Center Enterprise & Hosted.

Per User Settings are settings that only apply to the CTI OS trace service running under the current user 
session. The only setting that applies is TraceMask. See Appendix A for details.

This setting contains the system variable %HOMEPATH% prepended to the log file name, as shown in the 
following example:

    "%HOMEPATH%\CtiosClientLog"