Cisco Cisco Computer Telephony Integration OS 8.5
1-4
CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
Configuring the Call Center Agent Windows Users
Note
User and group creation must adhere to your environment Domain and security policies. The users and
groups mentioned in this section must be accessible from the machine hosting the Citrix MetaFrame
Presentation Server.
groups mentioned in this section must be accessible from the machine hosting the Citrix MetaFrame
Presentation Server.
To configure call center agent users within Windows, perform the following steps.
Step 1
Create a new Windows user group named CTIOSCitrixUsers (for Citrix) or CTIOSMTSUsers (for MTS).
Step 2
Create a Windows user for each call center agent.
Step 3
Make each user a member of the following Windows user groups:
–
CTIOSCitrixUsers or CTIOSMTSUsers
–
Users
–
Remote Desktop Users
Step 4
On some platforms such as Windows Server 2003 Enterprise, you also need to make the Unified CCE
Supervisor users members of the Power Users group.
Supervisor users members of the Power Users group.
Configuring the System Registry After Installation
After you install the CTI OS desktop software on the Citrix MetaFrame Presentation Server, see
for a list of the registry settings used by the Cisco CTI OS Client. If
you are required to modify the CTI OS Server connection information used by the CTI OS Desktops for
the initial client settings download, go to the Cisco CTI OS client install directory and run Setup.exe.
The setup Program will prompt for the new server information and exit.
the initial client settings download, go to the Cisco CTI OS client install directory and run Setup.exe.
The setup Program will prompt for the new server information and exit.
Configuring Tracing
The CTI OS Tracing configuration is classified in two categories: Global Machine Settings and Per User
Settings.
Settings.
Global Machine settings are those settings that apply to all the CTI OS trace services that are running
on the computer. For detail on the settings that apply, refer to the CTI OS System Manager's Guide for
Cisco Unified ICM/Contact Center Enterprise & Hosted.
on the computer. For detail on the settings that apply, refer to the CTI OS System Manager's Guide for
Cisco Unified ICM/Contact Center Enterprise & Hosted.
Per User Settings are settings that only apply to the CTI OS trace service running under the current user
session. The only setting that applies is TraceMask. See Appendix A for details.
session. The only setting that applies is TraceMask. See Appendix A for details.
TraceFileName
This setting contains the system variable %HOMEPATH% prepended to the log file name, as shown in the
following example:
following example:
"%HOMEPATH%\CtiosClientLog"