Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Chapter 3 Processing Calls
Accessibility and Asynchronous Events
Accessibility and Asynchronous Events
The following table lists different asynchronous events and ways of working with
them.
them.
Down arrow
Move to the cell below the
current cell. If the current cell
is at the bottom of its column
or if the row following the
current row is empty, the
focus will wrap to the top of
the current column.
current cell. If the current cell
is at the bottom of its column
or if the row following the
current row is empty, the
focus will wrap to the top of
the current column.
Does nothing.
Esc
Does nothing.
Restores the cell to the value it
had before being edited and
exit edit mode.
had before being edited and
exit edit mode.
Key
Action
Not Editing
Editing
Event
Notification
OnConnection
and
OnConnectionClosed
A user can determine if they are connected by
having JAWS read the status bar (INSERT +
PAGE_DOWN).
having JAWS read the status bar (INSERT +
PAGE_DOWN).
Answer call,
conference call,
transferred call
conference call,
transferred call
The agent’s phone provides an audible clue.
A user can determine if they have a call by having
JAWS read the status bar (INSERT +
PAGE_DOWN). The agent’s state is Reserved if the
agent has a call.
JAWS read the status bar (INSERT +
PAGE_DOWN). The agent’s state is Reserved if the
agent has a call.
Call established
The agent’s phone signals the call is established
(ringing ends).
(ringing ends).
Pressing INSERT+Up Arrow while highlighting the
row for the call on the call grid instructs JAWS to
read back the contents of each cell in the current
row.
row for the call on the call grid instructs JAWS to
read back the contents of each cell in the current
row.