Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Chapter 3 Processing Calls
Answering Calls
Answering Calls
When the Call Information Grid shows an alerting call, the Answer button
enables. To answer an incoming call, click the Answer button. When the call is
answered, the Release button becomes enabled.
enables. To answer an incoming call, click the Answer button. When the call is
answered, the Release button becomes enabled.
Note
If a button enablement event disables the button that currently has focus, focus
will be moved to the first enabled button in the tab order.
will be moved to the first enabled button in the tab order.
Hanging Up Calls
To hang up a call, click the Release button.
Transferring Calls
To transfer a call, perform the following steps:
Step 1
Click on the Transfer button. The CTI Dialing Pad dialog box appears.