Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
Chapter 3 Processing Calls
Conferencing Calls
3-4
Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Step 2
Enter the phone number to be dialed in the Dialed Number field or select a
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
destination from the pull-down menu. The pull-down menu contains the last six
numbers dialed from this desktop.
Step 3
Optionally, you can click the More button to get the following display.
This display contains the Call Data tab, where you can optionally enter data
associated with the call.
associated with the call.
The remaining steps depend on whether or not you wish to speak with the
consulted agent upon call transfer.
consulted agent upon call transfer.
•
If you do not wish to speak with the consulted agent, click the Single Step
button. The call is transferred automatically.
button. The call is transferred automatically.
•
If you wish to speak with the consulted agent, click the Transfer Init button.
Once the Transfer Init button is pressed, the call will be put on hold. You
will have an opportunity to speak to the consulted agent before completing
the transfer.When the consult call is answered, the button changes to
Transfer Complete. To complete the transfer, click the Transfer Complete
button.
Once the Transfer Init button is pressed, the call will be put on hold. You
will have an opportunity to speak to the consulted agent before completing
the transfer.When the consult call is answered, the button changes to
Transfer Complete. To complete the transfer, click the Transfer Complete
button.
Conferencing Calls
To initiate a conference call, perform the following steps.