Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Computer Telephony Integration Option 8.5
  5. User Guide

Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

Download
Page of 84
C H A P T E R
 
1-1
Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
 
1
Starting and Logging Into CTI Toolkit 
Agent Desktop
This section discusses startup, login, and logout procedures for CTI Toolkit Agent 
Desktop. It includes the following topics.
•
Starting CTI Toolkit Agent Desktop. 
•
Logging into CTI Toolkit Agent Desktop, including the screens associated 
with the login process. 
•
Logging out of CTI Toolkit Agent Desktop, including the screens associated 
with the logout process.
Note
Starting with the Release 7.0(0), the CTI Toolkit Agent Desktop is available 
in the .NET environment.
The CTI Toolkit Agent desktop will be compatible with the following operating 
systems.
•
Windows 2000 Professional
•
Windows XP Professional
For complete and current information on which the Agent Desktop is supported, 
see the Cisco Intelligent Contact Management Software Release 7.0(0) Bill of 
Materials (BOM). The ICM BOM is available at: 
http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm