Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
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and
.
Logging In
To log into CTI Toolkit Agent Desktop, click the Login button. The Login button
connects agents to the CTI Server and logs agents into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.
connects agents to the CTI Server and logs agents into a selected ACD switch.
When you click the Login button, the following Login dialog box appears.
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you
want to use.
want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation
of the CTI OS Server, the Login dialog on the Agent desktop will
prompt for either the Agent ID or the Login Name.
of the CTI OS Server, the Login dialog on the Agent desktop will
prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
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Instrument. The device ID assigned to the teleset you will receive calls on.