Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

Cisco Technical Support provides 24-hour-a-day award-winning technical 
assistance. The Cisco Technical Support & Documentation website on Cisco.com 
features extensive online support resources. In addition, if you have a valid Cisco 
service contract, Cisco Technical Assistance Center (TAC) engineers provide 
telephone support. If you do not have a valid Cisco service contract, contact your 
reseller.

The Cisco Technical Support & Documentation website provides online 
documents and tools for troubleshooting and resolving technical issues with Cisco 
products and technologies. The website is available 24 hours a day, at this URL:

Access to all tools on the Cisco Technical Support & Documentation website 
requires a Cisco.com user ID and password. If you have a valid service contract 
but do not have a user ID or password, you can register at this URL:

Use the Cisco Product Identification (CPI) tool to locate your product serial 
number before submitting a web or phone request for service. You can access the 
CPI tool from the Cisco Technical Support & Documentation website by clicking 
the Tools & Resources link under Documentation & Tools.

 

Choose Cisco 

Product Identification Tool from the Alphabetical Index drop-down list, or click 
the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool 
offers three search options: by product ID or model name; by tree view; or for 
certain products, by copying and pasting show command output. Search results 
show an illustration of your product with the serial number label location 
highlighted. Locate the serial number label on your product and record the 
information before placing a service call.