Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

Severity 3 (S3)—Operational performance of your network is impaired, but most 
business operations remain functional. You and Cisco will commit resources 
during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product 
capabilities, installation, or configuration. There is little or no effect on your 
business operations.

Information about Cisco products, technologies, and network solutions is 
available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, 
documentation, and logo merchandise. Visit Cisco Marketplace, the company 
store, at this URL:

Cisco Press publishes a wide range of general networking, training and 
certification titles. Both new and experienced users will benefit from these 
publications. For current Cisco Press titles and other information, go to Cisco 
Press at this URL:

Packet magazine is the Cisco Systems technical user magazine for 
maximizing Internet and networking investments. Each quarter, Packet 
delivers coverage of the latest industry trends, technology breakthroughs, and 
Cisco products and solutions, as well as network deployment and 
troubleshooting tips, configuration examples, customer case studies, 
certification and training information, and links to scores of in-depth online 
resources. You can access Packet magazine at this URL:

iQ Magazine is the quarterly publication from Cisco Systems designed to 
help growing companies learn how they can use technology to increase 
revenue, streamline their business, and expand services. The publication 
identifies the challenges facing these companies and the technologies to help