Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
Chapter 3 Processing Calls
Sending DTMF Tones
3-6
Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
When the conference operation completes, the two calls then appear on the Call
Information Grid as one call.
Information Grid as one call.
Sending DTMF Tones
Occasionally, the agent may need to send Dual Tone Multi-Frequency (DTMF)
tones to a pager, IVR, voicemail system, or other similar device.To transmit
DTMF tones when connected to a call, perform the following steps.
tones to a pager, IVR, voicemail system, or other similar device.To transmit
DTMF tones when connected to a call, perform the following steps.
Step 1
Select an active call in the Call Information Grid.
Step 2
Click the Dial button. The following dialpad dialog box appears.
Step 3
Enter or click the keypad button that corresponds to the digit or character for
which you want to send a DTMF tone.
which you want to send a DTMF tone.
On this dialing pad, you can also specify that DTMF tones, dial tones, Ring In
tones (tones that signal a call received), and Ring Out tones (tones that signal that
the phone you are calling is ringing) be muted. If you are using IP Communicator
it is recommended that you mute these tones, so these tones do not conflict with
the tones IP Communicator produces.
tones (tones that signal a call received), and Ring Out tones (tones that signal that
the phone you are calling is ringing) be muted. If you are using IP Communicator
it is recommended that you mute these tones, so these tones do not conflict with
the tones IP Communicator produces.