Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

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Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)

Chapter 3 Processing Calls

Main Window Keyboard Accessibility

The buttons with icons on the main frame window have the following keyboard
equivalents for accessibility to Agent actions.

Button

Hotkey

Login

Alt-l

Logout

Alt-o

Ready

Alt-r

Not Ready

Alt-n

Wrapup

Alt-w

Dial

Alt-d

Answer call

Alt-a

Release call

Alt-x

Hold

Alt-h

Retrieve

Alt-i

Alternate

Alt-s

Reconnect

Alt-e

Conference

Alt-c (Toggle key)

Transfer

Alt-t (Toggle key)

Emergency

Alt-g

Supervisor assist

Alt-q

Show statistics

Alt-y

Chat

Alt-z

Record

Alt-f

Bad line

Alt-b